Please review the following membership rules carefully before registering. By joining OTL Seat Fillers, members acknowledge that they are joining a membership club, paying membership dues, and receiving access to complimentary ticket opportunities only when available. If you have any questions, please contact OTL before registering.

1. All OTL Seat Fillers Memberships Auto-Renew

OTL memberships automatically renew unless canceled by the member. It is the member's responsibility to cancel at least 72 hours prior to the next scheduled dues payment. Members can cancel through the Manage My Account area in the member dashboard. Returning members are not eligible for new member discounts.

2. OTL Membership Dues Are for Club Access — Not for Tickets

OTL is a seat fillers membership club and not a ticket broker or ticket seller. Members pay dues for access to the club and the opportunity to claim complimentary tickets when available. Members are never purchasing tickets through their dues, and OTL does not sell tickets through its membership program.

3. There Is No Guarantee as to the Number of Shows, Events, Activities, or Ticket Opportunities Posted at Any Given Time

Complimentary ticket opportunities depend entirely on the needs of OTL's entertainment partners and may vary by location, season, and timing. Some periods may have more activity than others, and some may have little or none. Membership does not guarantee a certain number of shows, a certain frequency of offers, or continuous access to events.

4. Membership Requirements

Seat Fillers must be 18 or older, although members may bring guests under 18 to age-appropriate events when permitted. Members under 21 may not reserve or attend events designated as 21+. Members must also have internet and email access, as all reservations and membership communications are handled online through OTL.

5. All Membership Dues Are Non-Refundable

Because dues pay for access to the membership club and not for specific tickets or specific events, all membership dues are non-refundable. Members may cancel at any time to stop future dues, but no refunds will be issued for dues already paid. Please cancel at least 72 hours before your next scheduled dues payment.

6. Members Are Responsible for Properly Applying Any Discounts, Gifts, or Prepaid Memberships

OTL's registration system provides confirmation when a discount, gift, or prepaid code has been successfully applied. If a code is not displaying properly, contact Member Services before completing registration.

7. Membership Cancellation Is the Member's Responsibility

Members are responsible for canceling their own membership before the next renewal date if they do not wish to continue. A convenient cancellation link is available in the Manage My Account area. If you need assistance, please contact Member Services before your renewal date.

8. Member No-Show Policy

Members must attend all events they reserve or cancel by the deadline listed in their confirmation. No-shows may result in the loss of membership privileges without refund. OTL's entertainment partners provide complimentary tickets with the expectation that the seats will actually be filled.

9. Privacy of Shows and Entertainment Partners

Members must never publicly post or share the names of OTL's entertainment partners in connection with seat filling or discuss receiving complimentary tickets while at the venue. This privacy is important to protect regular ticket sales and honor OTL's agreements with its partners.

10. Member Reservation Confirmations

It is each member's responsibility to make sure that a reservation has been completed successfully. Members should confirm that reservations appear in their account area and should also watch for the email confirmation. If anything looks off, contact Member Services right away.

11. Changes to Reservations and Event Questions

All event questions and reservation-related inquiries must be directed to OTL Member Services. Members must never contact a venue directly. This is part of OTL's agreement with its entertainment partners and helps keep the process simple and professional.

12. Attending the Show

Members must pick up tickets or check in with the venue during the specified time window listed on the event confirmation. Complimentary tickets received through OTL may not be sold, transferred, or given away outside the member's permitted reservation. Any violation may result in immediate membership cancellation without refund.

13. Location Matters — Preferred Cities Are for Preferred Members

Members may reserve opportunities posted in the member area, but members who live in Preferred locations must register at the Preferred membership level for that area rather than using a lower-priced On-Call option. Members who register under the wrong level to obtain lower dues may be canceled without refund.

14. OTL Does Not Guarantee the Number of Shows, Tickets, or Frequency of Opportunities

To be crystal clear: membership dues do not purchase a certain number of shows, a certain dollar amount of tickets, or unlimited access to entertainment. Ticket opportunities are complimentary and are posted only when made available by OTL's partners.

15. Notification of New Ticket Opportunities

OTL makes every effort to notify members by email when new opportunities are posted. However, members should still check the member area regularly in case an email is delayed, filtered, blocked, or missed.

16. Ticket Reservations Are First-Come, First-Served

Complimentary ticket opportunities are claimed on a first-come, first-served basis. Additional allotments may sometimes be added, but they are never guaranteed.

17. Appropriate Attire and Audience Behavior Are Required

Members are expected to behave appropriately and follow any dress code, conduct guidelines, or venue rules associated with an event. If a venue reports disruptive, inappropriate, or dishonest behavior, that member may lose membership privileges immediately without refund.

18. Members May Attend Each Show or Event Only Once

This helps OTL accommodate as many members as possible. If multiple performances are offered and tickets remain available, members may contact Member Services regarding possible additional attendance.

19. Active and Expired Members May Not Repeatedly Use New Member Offers

New member offers are intended for true first-time members only. Repeated cancellations and re-registrations to obtain discounted pricing are not permitted.

20. OTL Does Not Guarantee Seat Location or Seat Quality

The venue determines which seats are offered to OTL members. While parties are seated together most of the time, seat location and quality are never guaranteed.

21. Members Will Not Hold OTL or the Venue Responsible for Event Cancellations or Changes

If OTL is informed that an event has been canceled or changed, OTL will do its best to notify affected members. Members should check their email on the day of the event and understand that cancellations or changes can occur outside of OTL's control.

22. OTL Will Not Be Held Financially Responsible for Any Member Actions

23. OTL Is Not Responsible for Lost Emails, Blocked Email Accounts, or Spam/Junk Filtering

Please add info@otlseatfillers.com to your contacts and safe sender list to reduce the chance of missing important membership and reservation communications.

24. OTL Is a Secure Site and Does Not Store Credit Card Information

Payment information is processed securely by Stripe. OTL does not store members' credit card details on its own servers.

25. Members May Update Their Payment Method or Cancel Their Membership at Any Time

Members can change the card used for dues payments or cancel their membership through the Manage My Account area in the Member Dashboard. If assistance is needed, Member Services is happy to help.

26. OTL Membership Discounts Cannot Be Combined

27. Grandfathered Pricing Is Lost Upon Cancellation

If a member cancels and later returns, any prior grandfathered or legacy pricing is forfeited.

28. Members May Not Reserve More Tickets Than Their Membership Level Allows

Members may reserve only the number of tickets allowed under their paid membership level. Reserving more than the allowed amount may result in cancellation of membership without refund.

29. OTL Retains the Right to Update or Add to These Membership Rules

The current version of OTL's membership rules is always available through the website and member area. By registering, members agree to review and abide by all current membership rules.